Guide

Pick up or return your equipment with complete flexibility

Ouvrier chargeant une caisse à outils dans un camion sur un chantier, illustrant le service de ramassage et de retour flexible offert par Simplex.

Your tool or equipment is reserved, delivered, and you're ready to get to work. But what happens when it's time to receive it or return it once your project is done? At Simplex, everything is designed to be fast, clear, and efficient. Here’s how it works.

1. Picking Up Your Equipment: Be Well Prepared

When you rent equipment from Simplex, you have two options for picking it up:

Pick-up at a Branch

We’ll give you a scheduled appointment.
On our side, we’ll prepare your equipment so it’s ready for you at the agreed time.
Make sure to bring:

The name or phone number of the organization the reservation was made for (or the account number, if you're a professional)
A valid piece of ID
Any required accessories or documents (e.g. inspection certificate, harness)

Pro tip: Check that your vehicle is suitable for the size and weight of the equipment you're picking up.

Job Site Delivery

Chose the delivery option? We’ll handle everything:

Your equipment will arrive on the scheduled date, time, and location
Delivery will be made either at ground level or at the loading dock, based on what you selected during the reservation

Good to know

Someone must be available on site to receive and sign for the delivery.
If something unexpected comes up, just call your Simplex branch to adjust the timing.

2. Returning Equipment: As Easy as a Phone Call

Your project is complete? Congratulations!
Here’s how to return your equipment with ease:

Return It Yourself

Bring the equipment back to the branch indicated on your reservation.
Provide the name and/or phone number associated with the rental to speed up the process.

Pick-Up by Simplex

Contact your branch or the customer service center to request a pick-up.

Be ready to provide:

The account name or phone number
The contract or reservation number
The exact pick-up address
Any specific details (e.g. ground-level or loading dock pick-up)

Our team will coordinate with you to schedule the pick-up date and time slot.

Pro tip: Make sure the equipment is accessible and ready for pick-up to avoid any delays.

A Few Reminders for a Smooth Return

Clean the equipment if required (we’ll let you know when necessary)
Remove any personal items or added accessories
If the equipment was damaged or shows any issues: let us know.
If you’re returning the equipment yourself, try to respect the agreed return time to avoid additional charges

In short, at Simplex, we do everything we can to make pick-ups and returns simple and stress-free. Whether you’re receiving or returning your equipment, our team is here to support you every step of the way. Your satisfaction is our priority, and we’re always ready to adjust our services to better meet your needs.

Thank you for trusting us. We look forward to supporting your next projects!

Pick up or return your equipment with complete flexibility

1. Picking Up Your Equipment: Be Well Prepared

Pick-up at a Branch

Job Site Delivery

2. Returning Equipment: As Easy as a Phone Call

Return It Yourself

Pick-Up by Simplex

A Few Reminders for a Smooth Return

Expert Advice

First Rental with Simplex: It’s That Simple!

Discover the advantages of tool and equipment rental

Renting your tools is a smart and sustainable choice