Guide

First Rental with Simplex: It’s That Simple!

Un employé Simplex en t-shirt montre une tronçonneuse à un client en chemise à carreaux, devant un mur de perceuses et d’outils en magasin.

Your Simplex account has just been approved? Congratulations, and thank you for your trust! Let’s walk through how to make your first rental in just a few easy steps—so you can start your project without wasting any time.

1. Choose Your Tool or Equipment

With over 4,000 types of tools and equipment in stock, you’re sure to find exactly what you need.
Browse our website and blog for advice, send us an email, use our live chat, give us a call, or visit a branch, our experts are here to help.

Pro tip: Don’t forget to check if you also need accessories or training. It could save you time and delays on your job site.

2. Confirm Availability

Make sure the equipment is available for the dates you need.
Not available? No worries, we often have ready-to-go alternatives.

3. Prepare Your Reservation or Quote Request

To keep things simple and fast, make sure you have the following information ready:

  • The type of request: reservation or quote (mention this in the subject line if you're contacting us by email)
  • Your account name and account number
  • The desired delivery date
  • Your preferred delivery time slot (7–9 a.m., 9 a.m.–12 p.m., 12–3 p.m., delivery the day before, or a fixed time)
  • The equipment or tools you’d like to rent (quantity and description)
  • The rental duration
  • The full delivery address, including postal code
  • The name and phone number of the on-site contact
  • Whether the delivery is at ground level or on a loading dock
  • The project name and/or purchase order number (if applicable)
  • Any additional important information related to the rental

Simplex tip: The more complete your request is, the faster your equipment will arrive, without a hitch!

4. Confirm Your Reservation

  • By phone
  • By email
  • Directly with your account representative (for long-term projects, if applicable)

You’ll quickly receive a confirmation with all the details.

5. Pick Up or Receive Your Equipment

At the scheduled time, on the right job site, ready to use.

Your first Simplex project starts stress-free.

With Simplex, you're in good hands.
Your project matters, and we do everything we can to make your first rental a success.

Need help with your first reservation? Contact us. We're here for you.