FAQ general information

Is there a special weekend rate for renting equipment?

We do not offer weekend rates on large equipment, only on tools and some excavators or wood chippers.

What should I know before renting?

Here's everything you need to know about renting:

For professionals and individuals, a deposit will be required (by credit card) and be sure to have a piece of identification (such as a driver's license) when you visit.

For professionals ; your account information or other relevant information (contacts, order form, project name, address, authorized personnel) will be requested

How do I get a Simplex catalog?

Being environmentally conscious, Simplex no longer produces a paper catalog. All information is available through our site.

What are your closing/opening hours?

You have two options. We suggest that you visit our website in the “find a branch” section. The opening hours will be posted there. The second option is to call us at the branch. Please note that our hours may vary from one branch to another and at different times of the year.

What security measures are in place that ensures my personal and financial information is safe?

The data provided is encrypted in our systems. No sensitive information is kept.

Are all the products that you rent/sell in stores available on the web site?

No, ask our advisers for more information. Many accessories are also available in our branches.

How can I reach you?

Consult the list of our branches to find the one closest to you or by phone at 1-800-361-1486. It would be our pleasure to help you.

Do you sell equipment/tools?

We only sell our tools. Our equipment is usually sold at various auctions.

If you wish to buy tools, you can contact one of our branches who will be happy to provide you with the information.

General informations

General information