Delivery

Delivery

Do you deliver on weekends?

Delivery is possible on weekends depending on the availability of each branch. Contact us to confirm availability.

What is the earliest delivery time?

Depending on the opening hours, some deliveries can be made from 7:00 am. We invite you to confirm availability. It is also possible to schedule your delivery the day before at no additional cost. Emergency services outside normal business hours is also available. Note that fees may apply.

Where can I have my equipment and tools delivered?

Delivery can be made to the location of your choice. Certain conditions apply.

Can the delivery person drop off the equipement without a signature?

For security reasons, you must be present during delivery in order to identify yourself

What happens if I'm absent when the delivery is made?

For security reasons, you must be present during delivery in order to identify yourself. If you will be absent, you must contact us as soon as possible to schedule a new delivery. Charges may apply.

Do you deliver outside of Quebec?

Somes restrictions apply. We invite you to contact us for more information.

What are your delivery fees?

Delivery costs vary depending on the distance to be traveled and the category of tools or equipment. To learn more about delivery, contact a branch advisor or contact us by phone or email at clients@simplex.ca

Once the order is placed, can I change my delivery address?

Yes, it is possible to change the delivery address before the equipment is loaded onto one of our trucks. Contact your advisor for more information on this subject.

Do you deliver to my house?

Delivery can be made to the location of your choice. Certain conditions apply.

Is it possible to deliver any possible product?

Yes, all rented tools and equipment can be delivered. Charges are applicable.

What is the latest delivery time?

Depending on the opening hours, some deliveries can be made until 4:00 p.m. We invite you to confirm availability. Emergency service outside normal business hours is also available. Note that fees may apply

Can you deliver to the ground or to a loading dock?

The place where I need delivery is special. Our drivers deliver the equipment at ground level. If the delivery location is special, I invite you to speak with one of our advisors to be sure to find a solution.

I don't know how the equipment works. Can your delivery person explain it to me?

Our delivery people can provide you with some brief explanations on the use of a tool or equipment.

Do you provide the operator?

Unfortunately this service is not offered.

Can your truck transport my equipment?

Unfortunately no. Our drivers are authorized to transport only equipment belonging to Simplex. However, our advisers can refer you to various resources.

How quickly can you deliver?

We offer delivery services for all of our tools and equipment. Please note that certain conditions may apply. Delivery is usually done within 2-4 hours, but it can also be faster depending on the type of equipment and the distance to be traveled.

Until when can I cancel a delivery?

It is possible to cancel a delivery free of charge, until the date determined or until the equipment or tool is loaded on one of our trucks for delivery. Certain conditions apply. Contact your advisor for more information on this subject.

When does my rental end?

Your rental ends when the product is returned to the branch or when you request a pickup.

When will my rental be picked up when I finish?

Times may vary depending on your location and the item to be picked up. In general, please allow 24-72 hours. Please be assured that we will pick up as soon as possible. Please also note that the item can be picked up the same day depending on our availability. However, certain conditions apply.

Do you pick up the same day?

Yes, depending on availability, an item can be picked up the same day. Certain conditions apply.

Can we arrange a pickup in advance?

Yes, once the items are delivered you can contact us to schedule pickup.

Can your truck wait on site?

Yes. When planned in advance, the driver can wait on site if you only use the equipment for a few minutes. If the truck has to stay on site longer to move the equipment, for use in another location, this is also possible if this is planned in advance with your advisor and subject to availability. Charges may apply.

Do you deliver?

We offer delivery services for all of our tools and equipment. Please note that certain conditions may apply.

You haven't found the answer to your questions?

Contact customer service