Rental returns FAQ

Can I return the equipment to the branch / workshop of my choice?

Yes, it is possible to return most items to another branch, subject to the opening hours and days of the branches. Opening hours may vary.

Branch opening hours may vary, and the type of rented item(s) may also be subject to certain restriction(s). Be sure to verify this information with a Simplex advisor when opening the rental contract or making a reservation.

Generally, there is no waiting period when returning a rental in-store.

Do you pick up equipment and tools on weekends?

Pickup is possible on weekends, we invite you to contact us to confirm availability.

I received the wrong product. What should I do?

Contact us to correct the situation. We will help you find the product you need.

How does it work when I return the product to the store ?

When your items are returned, they will be inspected and verified. Your transaction will then be closed and the refund will be applied according to your payment terms. It is also possible for us to send your documents by email, ask one of our advisors at the branch.

How does it work if I decide to use the delivery service?

You can request a pickup by phone in branch or at 1-800-361-1486, with an agent by clicking below or by email at clients@simplex.ca
A rental stop confirmation number will then be given to you."

Can I return the rented tools to the branch of my choice?

Most tools can be returned to the location of your choice, with the exception of certain items such as trailers or PHXs. These cannot be returned to a branch other than the one where they were rented, unless there is a specific agreement (with the possibility of an additional charge) with the branch manager.